Shipping policy

Last Updated: June 18, 2026

Thank you for shopping with Kivora. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

  • Orders are processed within 2–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding public holidays.
  • Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (where available).

Shipping Times

After your order has been dispatched, the estimated delivery time is:

  • 6–10 business days

Please note that shipping times are estimates and may vary depending on your location, customs processing, weather conditions, carrier delays, or peak holiday seasons.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method unless otherwise stated during promotions offering free shipping.

Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to factors beyond our control, including:

  • Customs inspections
  • Carrier delays
  • Severe weather conditions
  • High shipping volumes
  • Public holidays

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

Kivora is not responsible for packages shipped to incorrect addresses provided by the customer. If you notice an error, please contact us immediately. We will do our best to update your order before it is shipped; however, changes cannot be guaranteed once processing has begun.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged item or packaging (if applicable)

We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: thekivoraoriginal@gmail.com

Please include your order number in your email so we can assist you promptly.

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